Shipping Information

What does the package look like?
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as "ILF, Inc." and will not reference "Fleshlight", "Sex Toy" or any other identifying description related to products designed for adults.

Why does my tracking number not work?
Most tracking numbers will be track-able within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for UPS/USPS to update their tracking information and still are not able to track your package, Contact Us.

Do you ship to freight forwarders?
No, we do not ship to freight forwarders.

Do you require a signature for delivery?
No, we do not require a signature for delivery.

Do I have to be home at time of delivery?
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

Can I change my shipping address?
Contact Us to make changes to your shipping address.

How can I change or cancel my order?
Contact Us to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.

How do I return my package if I changed my mind?
Once you've received your package, contact us for an RMA number. DO NOT OPEN THE BOX! Simply write the RMA number on the box and ship the package to our facility. Use the address on Contact Us.

What happens if my package was sent back?
If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt, less the original shipping fee as well as the shipping fee charged by UPS/USPS to return the package to our facility.

How are domestic orders shipped?
All orders are shipped via UPS unless we are shipping to a PO Box or an APO address - these will ship via USPS.

How are orders shipped to International locations?
All orders are shipped via UPS unless we are shipping to a PO Box or an APO address - these will ship via USPS.

What countries do you ship to?
We ship our products all over the world.

How long does shipping take?
Please note that although most orders ship within 24 hours Monday through Friday, we reserve the right to ship orders in 1-3 business days from the date that payment is finalized. Orders delayed due to payment failure, changes requested by the customer, incomplete/incorrect shipping address or back ordered items will not be eligible for a partial shipping refund. International orders shipped via UPS typically reach their destination in 5-10 business days, although customs may delay actual delivery.